How to Make a Conference Call on a Polycom Phone: A Step-by-Step Guide

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Polycom Phone Conference Call

Are you looking to streamline your communication and enhance collaboration within your business or organization? Conference calls on Polycom phones are a powerful solution that allows you to connect with multiple participants effortlessly. In this article, we will guide you through the process of making a conference call on a Polycom phone, ensuring seamless communication and productive meetings. So, let’s dive in and discover how you can harness the full potential of your Polycom phone!

Understanding Polycom Phones

Polycom phones are renowned for their advanced features and exceptional call quality. Before we delve into the specifics of making a conference call, let’s take a moment to understand the capabilities of these devices. Polycom phones offer robust audio and video conferencing solutions, enabling you to connect with colleagues, clients, and partners from anywhere in the world. With their user-friendly interfaces and intuitive controls, Polycom phones make conference calling a breeze.

Setting Up a Conference Call on a Polycom Phone

Step 1: Initiating a Conference Call

To start a conference call on your Polycom phone, follow these simple steps:

  1. Pick up the handset or press the speaker button to activate the phone.
  2. Dial the number of the first participant using the keypad.
  3. Once the call is connected, inform the participant that you will be adding more participants to the call.
  4. Put the first participant on hold by pressing the “Hold” button or using the on-screen options.
  5. Dial the number of the second participant and wait for the call to connect.
  6. After the second participant joins the call, press the “Conference” button on your Polycom phone. This will merge all participants into a single conference call.
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Step 2: Adding Participants

To add more participants during an ongoing conference call, follow these steps:

  1. Inform the current participants that you will be adding someone else to the call.
  2. Put the current participants on hold by pressing the “Hold” button or utilizing the on-screen options.
  3. Dial the number of the new participant and wait for the call to connect.
  4. Once connected, press the “Conference” button on your Polycom phone to merge the new participant with the ongoing conference call.

Step 3: Managing the Conference Call

During a conference call on your Polycom phone, you can perform various actions to manage the call efficiently:

  • Mute/Unmute Participants: To mute or unmute participants, use the dedicated buttons on your Polycom phone or access the on-screen options.
  • Hold/Resume: If you need to put the entire conference call on hold or resume it, press the “Hold” button or utilize the on-screen options.
  • End Call: To end the conference call, simply hang up the phone or press the “End Call” button.

Troubleshooting Common Issues

While Polycom phones offer seamless conference calling experiences, you may encounter some common issues. Here are a few troubleshooting tips to help you overcome them:

Issue 1: Poor Audio Quality

If you experience poor audio quality during a conference call, try the following:

  • Ensure that there are no physical obstacles blocking the microphone or speakers on your Polycom phone.
  • Check your internet connection to ensure it’s stable and has sufficient bandwidth.
  • Adjust the volume settings on your Polycom phone to an appropriate level.

Issue 2: Participants Cannot Hear Each Other

If participants are unable to hear each other, consider the following:

  • Verify that the microphone and speaker settings on your Polycom phone are properly configured.
  • Check if the mute function is activated for any participants and instruct them to unmute themselves.
  • Restart the conference call by placing all participants on hold and then resuming it.
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Issue 3: Call Dropping

If the conference call frequently drops or disconnects, try these troubleshooting steps:

  • Ensure that your Polycom phone’s firmware is up to date by checking for any available updates.
  • Check your internet connection stability and consider switching to a wired connection if you are using Wi-F- Contact your network administrator to ensure there are no network issues affecting the call quality.

Frequently Asked Questions (FAQs)

Q1: Can I make a conference call with more than three participants on a Polycom phone?

Yes, Polycom phones typically support conference calls with multiple participants. The maximum number of participants may vary depending on the specific model of your Polycom phone.

Q2: Can I have video conference calls on a Polycom phone?

Yes, many Polycom phone models support video conferencing capabilities. These phones come equipped with built-in cameras and video conferencing software, allowing for face-to-face communication during conference calls.

Q3: Can I record a conference call on a Polycom phone?

Yes, Polycom phones often offer the option to record conference calls. Check your phone’s user manual or consult with your organization’s IT department to learn how to enable and use this feature.


Mastering the art of making conference calls on a Polycom phone opens up a whole new world of collaboration and productivity within your business or organization. By following the step-by-step guide provided in this article, you can effortlessly initiate, add participants, and manage conference calls on your Polycom phone. Embrace the power of seamless communication and make your meetings more impactful with Polycom phones. Start connecting with colleagues, clients, and partners through conference calls today!

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Remember, with Polycom phones, you can break the barriers of distance and foster meaningful connections that drive success. So, why wait? Take your communication to the next level with Polycom phones and experience the transformative power of conference calling!

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